This is from my, “Really abstract thoughts” file…
Often you try to recruit leaders internally, because they’re familiar with your existing procedures. On some level this is good. But “familiar with your existing procedures” also means that they see things with blinders on. Sometimes I think you have to bring in someone without any of that institutional knowledge, to shake things up and move you in a new direction.
For example, there’ve been a rash of thefts from the library. People will sit there working with their laptop, get up to go the bathroom, and their laptop is stolen. (Part of this, of course, is their own negligence.) I couldn’t possibly know the full story, but it looks to me like CP is content with just writing reports for each theft and letting insurance handle it.
Why not set up a “sting” in the library? Put a few plainclothes cops (we have several!) in the library, “studying.” Get someone to leave their laptop unattended. Wait for the thief, who clearly is comfortable stealing things in public. And then, arrest him.
Similarly, there were two crimes this week where they caught the suspect on video camera. (Neither was exactly a major crime, though.) In both cases, though, they say they can’t identify who it is, and that’s the end of it. Why not show it to a student, who may well recognize it? Or why not publish it? The school newspaper is always desperate for material. We’d love to run a few stills from the tapes.
Too many people seem to assume that you need to master all the ‘cruft’ that existing leaders have. I don’t know nearly as much as the police chief, so far be it from me to have ideas. And yet I’m fairly certain my ideas would work. The “sting” might be a little over the top, but it beats the status quo of doing nothing!
Oh, another example! My digital SLR camera is basically a film SLR with a digital sensor instead of film. I never quite understood why you needed things like a complex mirror array or a shutter. Couldn’t you just take them out, and just sample the sensor for whatever time period you needed for the exposure?
It turns out, yes. There are a few little “gotchas” I wasn’t aware of, but mostly, they’re holdovers from the film world. People designing the cameras just still have that leftover baggage of the film era, so they keep making cameras with shutters and mirrors. A tiny little bit of R&D could probably eliminate the problems with simply removing them, and you’d end up with something with increased reliability, the ability to take faster exposures, and added versatility. But it looks like it’s going to take an “outsider” to get this done.
Yes, you need some existing knowledge to keep you in reality. But people seem to averse to letting ‘new’ people have ideas. And in my experience, they’re the best ideas. Getting the record industry to distribute music over the Internet took Shawn Fanning and, finally, a failing computer company in California. Why didn’t the record industry, with a multi-billion-dollar budget, think of it? (And, even now that lots of evidence shows that it’s doing well, many record companies are still digging in their heels!) Organizations get too big, crufty, and narrow-minded, which causes them to think that only the biggest, cruftiest, and most narrow-minded of them should be allowed to try out ideas. Why?! Do people like the “stability” of their old ways — selling CDs and booing the Internet, using unnecessary moving parts in cameras, and not catching criminals — even when the old ways are clearly the worst possibly way to do things? Are they so bent on sticking with what they know that they’re willing to lose?