I think I mentioned that I signed up for a $7 VPS account, more as a trial than anything. It was a relatively new company, but I figured I had, at most, $7 to lose.<\/p>\n
They sent out a fairly terse e-mail that they were transferring companies to some organization in New Zealand. Understandably, I wasn’t too pleased, but I didn’t cancel immediately… I still had some time left on the month I’d signed up for. So today a new e-mail arrived, this one explaining what had happened. The tone suggests that they’ve come under harsh criticism and lost many customers. They go on to explain their rationale.<\/p>\n
They seem to have entirely misjudged the situation. They could have done it two ways:<\/p>\n
In reality, both reflect the same situation. But the first message almost seems guaranteed to scare away customers. Since I pay with PayPal, I don’t really care about currency; the exchange happens automatically. But inexplicably changing your billing currency adds a huge<\/em> level of sketchiness. On the other hand, what they’re doing is basically upgrading their offerings and improving reliability and support, by selling their business to a better-established one that would better look after this. How could you not want that?<\/p>\n It’s all in how you say things. They had the opportunity to make me eagerly want their products. Instead, they handed me an upgrade that caused half their customers to cancel.<\/p>","protected":false},"excerpt":{"rendered":" I think I mentioned that I signed up for a $7 VPS account, more as a trial than anything. It was a relatively new company, but I figured I had, at most, $7 to lose. They sent out a fairly … Continue reading