{"id":3484,"date":"2011-06-01T01:02:01","date_gmt":"2011-06-01T01:02:01","guid":{"rendered":"http:\/\/blogs.n1zyy.com\/n1zyy\/?p=3484"},"modified":"2011-06-01T01:02:01","modified_gmt":"2011-06-01T01:02:01","slug":"non-evil-internet","status":"publish","type":"post","link":"https:\/\/blogs.n1zyy.com\/n1zyy\/2011\/06\/01\/non-evil-internet\/","title":{"rendered":"Non-Evil Internet"},"content":{"rendered":"<p>As those of you who read my blog, follow me on Twitter, or are my friend on Facebook surely know, I&#8217;m feuding with Verizon FiOS. They randomly decided to start charging me more money, and have been impossible to get ahold of, and absolutely indifferent when I finally got someone on the phone.<\/p>\n<p>Really, I want to start my own ISP. Our motto would be &#8220;We&#8217;re not out to screw you.&#8221; Here are some of the things I&#8217;d like to do:<\/p>\n<ul>\n    <li>Only offer service where last-mile fiber-to-the-home is available, or trivial to run. (Note <a title=\"Wired West - Western Massachusetts Internet\" href=\"http:\/\/wired-west.net\/\">WiredWest<\/a>, which is running muni fiber to about 50 towns in Western Massachusetts!) An all-fiber network is key.<\/li>\n    <li>Offer some traditional-ish plans (perhaps 10\/10 Mbps), but also offer plans that are simple 100 Mbps Ethernet with various download caps. We&#8217;d be completely upfront that it wasn&#8217;t a guaranteed 100 Mbps, and what the cap was. But you could then get, say, a 100\/100 Mbps plan with a 100GB cap for $50\/month if you really didn&#8217;t use the Internet that much, or a 100\/100 plan with a 1TB cap for $150\/month if you were a heavy user.<\/li>\n    <li>Since we have fiber to everyones&#8217; homes, offer some less-traditional services, like &#8220;cloud backup&#8221;. Or just a network file server. You could pay us for a 1TB network share over Gigabit Ethernet into your home, supplementing whatever you have for Internet, and set it up as a traditional SMB\/CIFS\/AFP share, or use our web GUI to access it remotely.<\/li>\n<\/ul>\n<p>But some of what I want to offer is non-technical, and I think this is even more interesting, if only because <em>no one<\/em> offers it today:<\/p>\n<ul>\n    <li>The price you sign up for is the price you will pay. Forever. After 14 months, we won&#8217;t randomly raise your rate and force you to sign a new contract at a higher price. If you decide you want to change your plan &#8212; up or down &#8212; you can do so with nary a headache. <a href=\"http:\/\/consumerist.com\/2011\/05\/verizons-excuse-for-continuing-to-bill-dead-customer-no-one-is-perfect.html\">If you die, we&#8217;ll stop billing you<\/a>. (Though you could also just call us up and ask to cancel.)<\/li>\n    <li>If you call us on the phone, a human will pick up and speak with you. There will be no AVR. They will be down the street. You won&#8217;t have a 16-digit customer code, just your name.<\/li>\n    <li>If we can&#8217;t keep 99% uptime, we&#8217;d give you a hefty discount. (99% actually sounds really pathetic.)<\/li>\n    <li>Our installation tech will be there within 90 minutes of the quoted time, or your first month is free.<\/li>\n    <li>Your personal information will be stored encrypted and with the highest protection practical. We won&#8217;t keep it on a laptop and leave it in a coffeeshop. (How does this keep happening?!)<\/li>\n    <li>You won&#8217;t have to sign away rights in your contract. You won&#8217;t have to agree to arbitration clauses. If your personal data is subpoenaed, we&#8217;ll fight it in court.<\/li>\n    <li>If your home is destroyed by a tornado, <a href=\"http:\/\/consumerist.com\/2011\/05\/cable-company-explains-momentary-post-tornado-insensitivity.html\">we will not fine you for damaging our cable box<\/a> or modem.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>As those of you who read my blog, follow me on Twitter, or are my friend on Facebook surely know, I&#8217;m feuding with Verizon FiOS. They randomly decided to start charging me more money, and have been impossible to get &hellip; <a href=\"https:\/\/blogs.n1zyy.com\/n1zyy\/2011\/06\/01\/non-evil-internet\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3484","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/blogs.n1zyy.com\/n1zyy\/wp-json\/wp\/v2\/posts\/3484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.n1zyy.com\/n1zyy\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.n1zyy.com\/n1zyy\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.n1zyy.com\/n1zyy\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.n1zyy.com\/n1zyy\/wp-json\/wp\/v2\/comments?post=3484"}],"version-history":[{"count":0,"href":"https:\/\/blogs.n1zyy.com\/n1zyy\/wp-json\/wp\/v2\/posts\/3484\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.n1zyy.com\/n1zyy\/wp-json\/wp\/v2\/media?parent=3484"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.n1zyy.com\/n1zyy\/wp-json\/wp\/v2\/categories?post=3484"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.n1zyy.com\/n1zyy\/wp-json\/wp\/v2\/tags?post=3484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}